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ITIL and Cloud Native DevOps - Managing high volume complexity with Nirmata

ITIL is a set of detailed practices for IT service management (ITSM) , a domain created to manage the core challenge of technology, that even the smallest of configuration changes can bring down entire systems, despite being created in an era of IT that was relatively simple in terms of the volume of changes being handled. So you can imagine the challenge of moving to a world of Cloud, IoT and Microservices where the volume of code and interactions has expanded exponentially. Cloud may automate many previously manual tasks but it also introduces a vast new world of complexity that